Howie’s comments: what Ho Sun says is absolutely true and some other docs on our google group have experienced the same. If you are buying a new unit from any company, INSIST that it is factory sealed, and have the sales person open it in your office, right in front of you!!! We have had multiple people return units that they purchased as new, only to find out that they are refurbished or worse yet floor models (the more a unit is transported from one show to another, the more likely it will break).
What I don’t understand is why such a large company would put its reputation on the line by pulling these antics. Is it worth a few thousand dollars? I would rather do business with a company that treats its customers in a straightforward and fair manner.