Howie’s comments: Because of Zeiss’ name and large market share they think they can get away with what’s described above, as well as tactics described in this post. Many docs in our google group have had the same experience as described above when buying directly from Zeiss. When I read Ho Sun’s Zeiss posts from his original blog, it made me decide not to purchase directly from them; I went through a used/ refurbished equipment vendor. Four years later all of the equipment still works (knock on wood)! There are many companies that produce diagnostics with equal quality and more favorable prices than Zeiss does, and we will discuss them in future posts.